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Towards a CAPEX-free service delivery platform.
Pierpaolo Baglietto
Massimo Maresca
Michele Stecca
Corrado Moiso
Published in:
ICIN (2012)
Keyphrases
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service delivery
service management
e government
life cycle
public services
end to end
service provision
web services
government services
online services
public sector
database systems
mobile technologies
public organizations
e learning
government agencies
computer science
case study
information systems