Towards a CAPEX-free service delivery platform.

Pierpaolo Baglietto Massimo Maresca Michele Stecca Corrado Moiso

Published in: ICIN (2012)

Keyphrases

service delivery
service management
e government
life cycle
public services
end to end
service provision
web services
government services
online services
public sector
database systems
mobile technologies
public organizations
e learning
government agencies
computer science
case study
information systems