Nudging in Judging - Differences in Online Rating Behavior for Utilitarian and Hedonic Service Aspects.
Janina SeutterJürgen NeumannDennis KundischPublished in: Wirtschaftsinformatik (Zentrale Tracks) (2020)
Keyphrases
- service quality
- reputation mechanisms
- online learning
- online services
- real time
- collaborative filtering
- product reviews
- web services
- behavior patterns
- service providers
- recommender systems
- information services
- service composition
- service discovery
- statistically significant
- online reviews
- online communities
- service oriented
- cross cultural