Determinants of online merchant rating: Content analysis of consumer comments about Yahoo merchants.
Zhe QuHan ZhangHaizheng LiPublished in: Decis. Support Syst. (2008)
Keyphrases
- content analysis
- online communities
- discussion forums
- discourse analysis
- electronic commerce
- qualitative analysis
- computer supported collaborative learning
- online shopping
- online discussion forums
- online learning environments
- online discussion
- collaborative learning
- online learning
- video content analysis
- online reviews
- electronic payment
- search engine
- knowledge construction
- online markets
- collaborative knowledge building
- product reviews
- consumer reviews
- service quality
- student responses
- instructional videos
- discussion groups
- video sequences