CallAssist: Helping Call Center Agents in Preference Elicitation.
Ullas NambiarHimanshu GuptaMukesh K. MohaniaPublished in: VLDB (2007)
Keyphrases
- preference elicitation
- call center
- utility function
- multiple agents
- service level
- multi criteria
- arrival rate
- service quality
- decision theory
- agent technology
- multi agent
- multi agent systems
- preference aggregation
- preference relations
- combinatorial auctions
- multi attribute
- multiagent systems
- markov chain
- probability distribution