Two-stream emotion recognition for call center monitoring.
Purnima GuptaNitendra RajputPublished in: INTERSPEECH (2007)
Keyphrases
- emotion recognition
- call center
- emotional speech
- multi stream
- real time
- facial expressions
- service level
- audio visual
- human computer interaction
- emotion classification
- sentiment analysis
- service quality
- arrival rate
- facial images
- information fusion
- queue length
- emotional state
- multimedia
- low level
- affective states
- high dimensional
- expert systems
- face recognition
- computer vision
- machine learning