Evaluating Hospital Service Quality: A Combination of the AHP and TOPSIS.
M. Mujiya UlkhaqFinsaria FidiyantiM. Fauzan M. RaharjoAryati D. SiamiatyRahayu E. SulistiyaniPradita Y. AkshintaEriawan Agung NugrohoPublished in: ICMHI (2018)
Keyphrases
- service quality
- customer satisfaction
- group decision making
- analytic hierarchy process
- information systems
- service providers
- online shopping
- electronic commerce
- user satisfaction
- multiple criteria
- multi criteria decision making
- competitive advantage
- multi criteria
- health care
- information quality
- intuitionistic fuzzy
- quality of service
- database
- competitive environment
- call center
- evaluation model
- real time
- decision makers
- data mining