BHive: A reference framework for business-driven service design and management.
G. R. GangadharanPaul Oude LuttighuisPublished in: J. Serv. Sci. Res. (2010)
Keyphrases
- reference architecture
- conceptual framework
- information systems
- management system
- service management
- decision making
- digital campus
- virtual organization
- knowledge management
- data management
- service delivery
- case study
- business logic
- enterprise systems
- design principles
- software architecture
- service oriented
- conceptual model
- service oriented architecture
- design process
- product development
- life cycle
- workflow management
- enterprise architecture
- service composition
- change management
- service provisioning