Simulation of customer-focused business processes: a simulator to improve patient's service in a network of clinic laboratories.
Francisco J. RamisJorge L. PalmaVíctor F. EstradaGloria CoscollaPublished in: WSC (2002)
Keyphrases
- business processes
- business process
- web services
- service oriented architecture
- enterprise systems
- enterprise application integration
- business applications
- workflow management systems
- business process models
- business transactions
- process model
- competitive advantage
- business partners
- ws bpel
- business process management
- business rules
- inter organizational
- customer service
- business environment
- network management
- loosely coupled
- workflow model
- cross organizational
- business objectives
- process execution
- workflow management
- workflow processes
- data mining
- business process modeling
- wireless sensor networks
- process management
- customer relationship management
- call center
- service discovery
- end users