Bürgerzufriedenheit mit Portalen der öffentlichen Verwaltung - Ergebnisse einer Untersuchung über Zufriedenheitsmodelle und Vertrauensfragen im E-government.
Ronald RoedlMark NadjafiPublished in: KMGov (2004)
Keyphrases
- e government
- error rate
- bit error rate
- electronic government
- public sector
- developing countries
- government services
- digital government
- public administration
- knowledge management
- government agencies
- government organizations
- federal government
- service delivery
- inter organizational
- digital divide
- digital libraries
- public services
- information technology
- website
- end to end
- information sharing
- digital archives
- governmental organizations