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An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks: Part I.
Manuel Mora Tavarez
Mahesh S. Raisinghani
Rory V. O'Connor
Jorge Marx Gómez
Ovsei Gelman
Published in:
Int. J. Inf. Technol. Syst. Approach (2014)
Keyphrases
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service providers
design process
case study
real world
website
systems development
data sets
user interface
management system
knowledge based systems
service oriented
conceptual framework
engineering design
design space
design concepts