Adoption of technologies in industrial after-sales services across cultures.
Siegfried P. GuderganPublished in: Int. J. Serv. Technol. Manag. (2010)
Keyphrases
- information society
- customer service
- internet enabled
- web technologies
- mobile technologies
- technological innovations
- location aware
- service providers
- network services
- business organizations
- web services
- government services
- radio frequency identification rfid
- success factors
- semantic technologies
- pervasive computing
- customer support
- value added services
- service oriented
- enabling technologies
- telecommunications networks
- internet services
- web environment
- technological solutions
- utility computing
- information technology
- service discovery
- context aware
- mashup
- industrial applications
- open standards
- internet technology
- key technologies
- service composition
- mobile commerce
- communication technologies
- e government
- mobile applications
- mobile services
- mobile payment
- information services
- early adopters
- perceived usefulness
- mobile phone
- wireless technologies
- electronic commerce
- service quality
- identity management
- technology adoption
- seamless integration