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Service Quality Measurement in Information Systems: An Expectation and Desire Disconfirmation Approach.
Ankit Kesharwani
Venkatesh Mani
Jighyasu Gaur
Samuel Fosso Wamba
Sachin S. Kamble
Published in:
J. Glob. Inf. Manag. (2021)
Keyphrases
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service quality
information systems
online shopping
user satisfaction
customer satisfaction
information quality
electronic commerce
service providers
competitive advantage
competitive environment
information technology
call center
quality of service
real time