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Predictive value of comments in the service engagement process.

Stephen CarmanRay StrongAnca ChandraSechan OhW. Scott SpanglerLaura AndersonBernard J. Jansen
Published in: ASIST (2012)
Keyphrases
  • real time
  • information systems
  • artificial neural networks
  • database
  • machine learning
  • case study
  • learning environment
  • process model