Exploring the Relationship between User Satisfaction and Relevance in Information Systems.
Myke GluckPublished in: Inf. Process. Manag. (1996)
Keyphrases
- user satisfaction
- information systems
- information quality
- service quality
- perceived usefulness
- structural equation modeling
- objective measures
- customer satisfaction
- databases
- quality attributes
- technology acceptance
- relative importance
- relevance feedback
- perceived quality
- database
- user perceptions
- kolmogorov smirnov