The Role of Linguistic and Prosodic Cues on the Prediction of Self-Reported Satisfaction in Contact Centre Phone Calls.
Jordi LuqueCarlos SeguraAriadna SánchezMartí UmbertLuis Angel GalindoPublished in: INTERSPEECH (2017)
Keyphrases
- prediction accuracy
- prosodic features
- linguistic features
- prediction algorithm
- speech recognition
- linguistic information
- pattern recognition
- natural language
- visual cues
- prediction model
- prediction error
- real time
- artificial intelligence
- previously reported
- user satisfaction
- information retrieval
- natural language processing
- genetic algorithm
- information technology
- video sequences
- computer vision