ISO 33020 Cornerstone or Pitfall of Process Improvement.

Tomas Schweigert Michael Philipp

Published in: EuroSPI (2018)

Keyphrases

process improvement
software process
root cause
business process
knowledge management
business processes
e government
cost estimation
software engineering
software process improvement
quality assurance
product development
software development
business process management
software quality
cost model
e learning