Fraud identification in electricity company customers using decision tree.
J. R. FilhoEdgar M. GontijoAntonio C. DelaibaEvandro MazinaJosé Edison CabralJoão O. P. PintoPublished in: SMC (4) (2004)
Keyphrases
- decision trees
- customer service
- online banking
- call center
- case study
- customer support
- fraud detection
- customer relationship management
- short term
- decision tree algorithm
- naive bayes
- health insurance
- electric power
- service providers
- customer base
- electricity consumption
- decision tree induction
- customer satisfaction
- machine learning algorithms
- anomaly detection
- data mining
- financial services
- predictive accuracy
- marketing campaigns
- customer segmentation
- logistic regression
- learning algorithm