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Multi-grade Fuzzy Comprehensive Evaluation of BOT Projects Service Quality Based on Fuzzy Entropy Weight Coefficient Method.
Jinbo Song
Yan Liu
Danrong Song
Published in:
BIFE (2012)
Keyphrases
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fuzzy comprehensive evaluation
fuzzy entropy
service quality
evaluation method
customer satisfaction
information systems
objective function
electronic commerce
neural network
artificial intelligence
data analysis
expert systems
service providers
quality of service
user satisfaction
evaluation model