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Interval type-2 fuzzy multi-attribute decision-making approaches for evaluating the service quality of Chinese commercial banks.
Guolin Tang
Francisco Chiclana
Xiangchun Lin
Peide Liu
Published in:
Knowl. Based Syst. (2020)
Keyphrases
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service quality
customer satisfaction
multi attribute decision making
interval type fuzzy
service providers
electronic commerce
quality of service
user satisfaction
artificial neural networks
computational intelligence
competitive advantage
subtractive clustering