Managing Citizens' Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust.
Viswanath VenkateshJames Y. L. ThongFrank K. Y. ChanPaul Jen-Hwa HuPublished in: Inf. Syst. Res. (2016)
Keyphrases
- e government
- trust model
- uncertain data
- trust evaluation
- public administration
- decision making
- social media
- incomplete information
- privacy concerns
- trust propagation
- access rights
- trust management
- management tools
- social capital
- policy makers
- robust optimization
- government services
- government agencies
- virtual communities
- knowledge sharing
- multi agent systems