Efficiency-Driven Heavy-Traffic Approximations for Many-Server Queues with Abandonments.
Ward WhittPublished in: Manag. Sci. (2004)
Keyphrases
- heavy traffic
- single server
- limit theorems
- queueing networks
- arrival process
- service rates
- queue length
- heavy traffic limit
- customer classes
- multiclass queueing networks
- asymptotically optimal
- service times
- special case
- steady state
- arrival rate
- central limit theorem
- offered load
- queueing systems
- call center
- waiting times
- queueing model
- diffusion approximations
- state dependent
- long run
- setup times
- fluid model
- parallel machines
- traffic intensity
- markov chain
- brownian motion
- holding cost
- state space collapse
- dynamic routing
- service systems
- closed form
- quality of service
- response time
- computational complexity
- neural network