Login / Signup
An architecture for customer experience management based on the Internet of Things.
James Jamison
Chuck Snow
Published in:
IBM J. Res. Dev. (2014)
Keyphrases
</>
customer relationship management
management system
decision support
electronic commerce
key technologies
business managers
information systems
decision making
information management
customer service
knowledge management
data processing
data sets
mobile devices
user experience
project management