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Logistics service quality: a new way to loyalty.
Irene Gil-Saura
David Servera Francés
Gloria Berenguer Contrí
María Fuentes Blasco
Published in:
Ind. Manag. Data Syst. (2008)
Keyphrases
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service quality
customer satisfaction
online shopping
service providers
competitive advantage
electronic commerce
user satisfaction
customer loyalty
supply chain
information systems
quality of service
information quality
call center
databases
social networks
job satisfaction
data mining