User Centered Development of Automatic E-mail Answering for the Public Sector.
Teresa Cerratto PargmanOla KnutssonE. CeliktenEriks SneidersHercules DalianisPublished in: HCITOCH (2011)
Keyphrases
- public sector
- user centered
- e government
- user centered design
- current practices
- design process
- user interface design
- information sharing
- nsf funded
- private sector
- information and communication technologies
- public administration
- digital government
- business process change
- learning technologies
- machine learning
- educational games
- multimedia databases
- mobile applications
- human computer interaction
- context aware
- knowledge management
- software engineering
- relational databases
- multimedia