Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer).
Priyanka SinghFiona LynchMarkus HelfertPublished in: CHIRA (2020)
Keyphrases
- life cycle
- service delivery
- government services
- public services
- design process
- e government
- smart city
- service integration
- software product
- development life cycle
- product development
- requirements engineering
- software development process
- requirements engineering process
- product design
- social media
- government agencies
- concurrent engineering
- product life cycle
- mass production
- customer service
- decision making
- customer satisfaction
- semantic web services
- electronic commerce
- service providers
- e learning
- smart cities
- end users
- knowledge management
- public administration
- development process
- call center
- software quality