Smart City Development: Positioning Citizens in the Service Life Cycle (Citizens as Primary Customer).

Priyanka Singh Fiona Lynch Markus Helfert

Published in: CHIRA (2020)

Keyphrases

life cycle
service delivery
government services
public services
design process
e government
smart city
service integration
software product

development life cycle
product development
requirements engineering
software development process
requirements engineering process
product design
social media
government agencies
concurrent engineering

product life cycle
mass production
customer service
decision making
customer satisfaction
semantic web services
electronic commerce
service providers

e learning
smart cities
end users
knowledge management
public administration
development process
call center
software quality