Factors determining e-learning service quality.
M. Amaad UppalSamnan AliStephen R. GulliverPublished in: Br. J. Educ. Technol. (2018)
Keyphrases
- service quality
- e learning
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- quality of service
- information systems
- call center
- competitive environment
- information quality
- online shopping
- factors affecting
- factors that influence
- distance learning
- competitive advantage
- learning environment
- knowledge management
- technology acceptance
- factors influencing
- learning process
- learning resources
- higher education
- learning objects
- computer self efficacy
- technology adoption
- incident management
- information technology
- website
- real time
- learning experience
- factors that affect
- perceived usefulness
- survey data
- business intelligence
- learning activities