Self service technologies: eliminating pain points of traditional call centers.

Jakita Owensby Thomas Yolanda A. Rankin Neil H. Boyette

Published in: CHIMIT (2009)

Keyphrases

call center
service level
asymptotically optimal
point sets
business intelligence
arrival rate
heavy traffic
data points
feature points
life cycle
queue length
customer service
neural network
decision making
emerging technologies
service systems