Service Desk Requirements for Cloud Service Providers.
Loina PriftiRobert HeiningerSonja HechtHelmut KrcmarPublished in: MKWI (2014)
Keyphrases
- service providers
- cloud computing
- cloud services
- service quality
- web services
- service level agreements
- computing resources
- data management
- service provision
- end users
- data center
- cloud infrastructure
- personal data
- cloud storage
- distributed computing
- service requests
- business models
- content providers
- online services
- software as a service
- steady state
- information systems