e-government: ITIL-based service management case study.
Rachid MezianiImad SalehPublished in: iiWAS (2010)
Keyphrases
- service delivery
- e government
- service management
- case study
- knowledge management
- public sector
- electronic government
- service provision
- digital government
- government services
- developing countries
- public administration
- life cycle
- government agencies
- data collection
- network management
- business process
- public services
- information technology
- real world