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Performance measurement of the after-sales service network - Evidence from the automotive industry.

Paolo GaiardelliNicola SaccaniLucrezia Songini
Published in: Comput. Ind. (2007)
Keyphrases
  • automotive industry
  • information systems
  • expert systems
  • service providers
  • life cycle
  • requirements engineering
  • web services
  • knowledge discovery
  • peer to peer
  • service quality