Using Clustering for Categorization of Support Tickets.
Daniel BenekerCarsten GipsPublished in: LWDA (2017)
Keyphrases
- clustering method
- text categorization
- hierarchical clustering
- k means
- information theoretic
- databases
- graph theoretic
- image segmentation
- object recognition
- anomaly detection
- service providers
- data points
- support systems
- categorical data
- self organizing maps
- end users
- probabilistic model
- data structure
- website
- decision making
- social networks