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Some issues for the Modelling of Interactive E-Services from the Customer Multi-Channel Interaction Perspectives.
Vincent Chevrin
Alain Derycke
José Rouillard
Published in:
EEE (2005)
Keyphrases
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multi channel
multi touch
customer service
user interaction
single channel
anti aliasing
web services
service providers
electronic commerce
technological solutions
customer data
ubiquitous computing
human computer interaction
computer graphics
customer satisfaction
potential customers
channel assignment