Measurement and evaluation of media user satisfaction in KM enterprises based on CFPR and cloud model.

Hongyun Luo Xiangyi Lin Yi Niu

Published in: J. Intell. Fuzzy Syst. (2022)

Keyphrases

user satisfaction
cloud model
multimedia
information systems
service quality
perceived usefulness
knowledge management
customer satisfaction
quality assessment
structural equation modeling
objective measures
web search
perceived quality
user perceptions