Determinants of Repurchase Intention in C2C E-Commerce: Customers' Perspectives of Merchants and Platform Providers.
Muhammad Rifki ShihabDimas MaulanaAchmad Nizar HidayantoPublished in: Inf. Resour. Manag. J. (2018)
Keyphrases
- electronic commerce
- service providers
- service quality
- customer satisfaction
- online banking
- customer preferences
- online shopping
- consumer behavior
- product information
- online services
- electronic payment
- customer loyalty
- online stores
- content providers
- product recommendation
- business opportunities
- real time
- business activities
- customer base
- information disclosure
- customer relationship management
- call center
- purchasing behavior
- information asymmetry
- customer behavior
- business models
- end users
- recommender systems