International Voice Services: Platform Evolution and Management Achievements.
Gianfranco CiccarellaAlessandro ForcinaMario PirroPublished in: GLOBECOM (2008)
Keyphrases
- service platform
- service management
- seamless integration
- public services
- service delivery
- configuration management
- telecommunications networks
- reference architecture
- european project
- voice and data services
- future internet
- business continuity
- service providers
- content management
- business logic
- public organizations
- web environment
- decision making
- information management
- web services
- mobile applications
- workflow management
- e government
- management system
- service oriented
- value added services
- relationship management
- knowledge management
- home care
- mission critical
- middleware architecture
- service oriented architecture
- platform independent
- information systems
- directory service
- web based systems
- end users
- interactive voice response
- sharing platform
- data management
- mobile phone
- information services
- ambient assisted living
- service discovery
- virtual enterprise