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Do Outsourcing Service Providers Need a Methodology for Service Delivery?
Fco. Javier Sáenz Marcilla
Mercedes de la Cámara
Magdalena Arcilla-Cobián
Published in:
Int. J. Softw. Eng. Knowl. Eng. (2015)
Keyphrases
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service providers
service provision
service delivery
web services
online services
cloud computing
end to end
e government
life cycle
service quality
end users
service management
e learning
service discovery
service level agreements
information systems
mobile devices