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Evolutionary Optimization of Service Times in Interactive Voice Response Systems.
Sancho Salcedo-Sanz
Maurizio Naldi
Ángel M. Pérez-Bellido
José Antonio Portilla-Figueras
Emilio G. Ortíz-García
Published in:
IEEE Trans. Evol. Comput. (2010)
Keyphrases
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evolutionary optimization
interactive voice response
service times
steady state
multi objective
control system
computing systems
stationary distribution
information systems
decision making
multi agent systems
priority queue