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Combining QoS prediction and customer satisfaction estimation to solve cloud service trustworthiness evaluation problems.

Shuai DingShanlin YangYoutao ZhangChang-yong LiangChenyi Xia
Published in: Knowl. Based Syst. (2014)
Keyphrases
  • customer satisfaction
  • service quality
  • data mining
  • real time
  • information systems
  • case study
  • mobile phone
  • electronic commerce
  • online shopping