Implementing ITIL-Based CMDB in the Organizations to Minimize or Remove Service Quality Gaps.
Mohammad SharifiMasarat AyatShamsul SahibuddinPublished in: Asia International Conference on Modelling and Simulation (2008)
Keyphrases
- service quality
- competitive advantage
- information systems
- customer satisfaction
- service providers
- service delivery
- user satisfaction
- electronic commerce
- incident management
- competitive environment
- online shopping
- information technology
- information quality
- quality of service
- job satisfaction
- service management
- business environment
- call center
- business applications
- information technology infrastructure
- database
- knowledge management
- web services
- customer relationship management
- e government
- response time
- social networks
- data mining