How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing.
Gregory A. DeCroixXiaoyang LongJordan D. TongPublished in: Oper. Res. (2021)
Keyphrases
- service quality
- customer satisfaction
- service providers
- call center
- online shopping
- optimal pricing
- electronic commerce
- customer requirements
- dynamic pricing
- user satisfaction
- quality of service
- information systems
- customer service
- competitive advantage
- e learning
- information quality
- revenue management
- real time
- user profiles
- competitive environment
- database
- query processing
- database systems
- website
- job satisfaction
- data mining
- dynamic content
- market share
- customer support
- databases