Customers' satisfaction in a dial-a-ride problem.

Geraldo R. Mauri Luiz Antonio Nogueira Lorena

Published in: IEEE Intell. Transp. Syst. Mag. (2009)

Keyphrases

customer satisfaction
service quality
user satisfaction
service providers
marketing strategies
column generation
online shopping
data sets
customer service
data mining
information systems
call center
customer demand
customer data
information disclosure