Automated transcription of conversational Call Center speech - with respect to non-verbal acoustic events.
Gellért SárosiBalázs TarjánTibor FegyóPéter MihajlikPublished in: Intell. Decis. Technol. (2014)
Keyphrases
- call center
- speech recognition systems
- speech recognition
- spoken language
- service level
- automatic transcription
- arrival rate
- speech sounds
- conversational speech
- speech signal
- asymptotically optimal
- acoustic features
- acoustic signal
- speech recognizer
- hidden markov models
- automatic speech recognition
- service quality
- speech synthesis
- text to speech
- heavy traffic
- agent technology
- human communication
- audio visual
- formant frequencies