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"Satisfaction with Failure" or "Unsatisfied Success": Investigating the Relationship between Search Success and User Satisfaction.
Mengyang Liu
Yiqun Liu
Jiaxin Mao
Cheng Luo
Min Zhang
Shaoping Ma
Published in:
WWW (2018)
Keyphrases
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user satisfaction
search experience
information systems
information quality
service quality
perceived quality
customer satisfaction
search algorithm
structural equation modeling
search space
user perceptions
perceived usefulness
quality attributes
objective measures
learning environment