User as Customer: Touchpoints and Journey Map.
Camila BascurCristian RusuDaniela QuiñonesPublished in: IHSED (2018)
Keyphrases
- user interaction
- user interface
- user preferences
- user defined
- user profiles
- customer behavior
- database
- user centric
- relevance feedback
- information systems
- web search
- electronic commerce
- recommender systems
- user queries
- user model
- user satisfaction
- query formulation
- genetic algorithm
- user input
- credit card
- customer service
- real time