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Mass Customisation Models for Travel and Tourism Information e-Services: Interrelationships Between Systems Design and Customer Value.
Marianna Sigala
Published in:
Int. J. Inf. Syst. Serv. Sect. (2010)
Keyphrases
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building blocks
complex systems
distributed systems
design tools
computer systems
information resources
information services
historical data
web services
user interface
information sources
information sharing
embedded systems
customer satisfaction
value added services