Addressing Compliance in Call Centers with Entity Extraction.
Sai GurujuJithendra VepaPublished in: Interspeech (2021)
Keyphrases
- call center
- entity extraction
- service level
- relation extraction
- information extraction
- text mining
- text processing
- natural language processing
- arrival rate
- service quality
- entity ranking
- agent technology
- queue length
- named entities
- domain specific
- knowledge representation
- named entity recognition
- databases
- question answering
- text classification
- coreference resolution
- information retrieval