Integrated Management of Systems, Services, Processes and People in IT: A Report on DSOM 2009.
Claudio BartoliniLuciano Paschoal GasparyPublished in: J. Netw. Syst. Manag. (2010)
Keyphrases
- management system
- collaborative environments
- mission critical
- building blocks
- seamless integration
- decision making
- service management
- distributed systems
- service providers
- interactive voice response
- public organizations
- service platform
- home care
- development projects
- support systems
- communication channels
- service composition
- service oriented
- process model
- computer systems