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Classification of Customer Satisfaction Attributes: An Application of Online Hotel Review Analysis.

Jian DongHongxiu LiXianfeng Zhang
Published in: I3E (2014)
Keyphrases
  • customer satisfaction
  • online learning
  • service quality
  • information systems
  • decision trees
  • support vector
  • data analysis
  • support vector machine
  • text classification
  • customer reviews