Keyphrases
- context aware
- customer service
- call center
- smart environments
- online game
- smart spaces
- context awareness
- ubiquitous computing
- service quality
- mobile devices
- customer support
- service level
- customer satisfaction
- ambient intelligence
- arrival rate
- online gaming
- context aware systems
- queue length
- smart home
- learning process
- current context
- learning environment
- database systems
- web services