/G(M/H)/1 retrial system with vacation: service helpline performance measurement.
Wee Meng YeoXue-Ming YuanJoyce Mei Wan LowPublished in: Ann. Oper. Res. (2017)
Keyphrases
- queueing model
- single server
- steady state
- retrial queue
- arrival rate
- queue length
- stationary distribution
- service times
- queueing networks
- queue size
- heavy traffic
- waiting times
- queueing systems
- markov chain
- call center
- finite buffer
- state dependent
- single server queue
- special case
- parallel machines
- real time
- customer service
- service providers
- random walk
- response time
- measurement error
- reinforcement learning
- web services
- neural network